In 2011 we provided just under 42,000 face to face services for 2,768 clients. Meaningful progress was demonstrated by data from the standardized outcomes instruments we collect. Overall agency-wide scores on the Strengths and Difficulties Questionnaire (SDQ) reflect clinically meaningful improvement on the SDQ Total Score. Scores improved on every subscale: Emotional Distress, Behavioral Difficulties, Hyperactivity, Peer Problems, Kind/Helpful Behaviors and Impact of Difficulties. Results from the Satisfaction Survey which parents complete were also outstanding and very powerful. Here the percentages of parents who agreed or strongly agreed with each item: 1. The front office staff were friendly and welcoming = 95% 2. We were satisfied with how quickly we received our first appointment = 92% 3. The professionals at Washburn listened and understood what we needed = 95% 4. The professionals at Washburn were knowledgeable about the issues that concerned our family = 96% 5. The services at Washburn were sensitive to our cultural needs = 88% (10% were neutral) 6. The services we received at Washburn helped us to cope and improve with problems = 90% 7. Overall, this is how we felt about the services we received at Washburn = 95% 8. Would you recommend Washburn to a friend in need of similar help = 97% said “Yes.” The agency also provided training for nearly 80 interns from the undergraduate to postdoctoral level in social work, psychology and marriage and family therapy.

1. To receive certification from the American Psychological Association (APA) for the agency’s Doctoral Psychology Internship Program. 2. To train 30 more therapists in the evidence-based practices of Eye Movement Desensitization and Reprocessing (EMDR) or Trauma-Focused Cognitive Behavioral Therapy (TFCBT). 3. To further expand Intensive In-home and Crisis Stabilization Services. 4. To meet fundraising goals for the agency’s capital campaign which will create one of the only centers in the country specifically built to be a children’s mental health outpatient therapy center.

children with social, emotional, and behavioral concerns and their families

Minnesota -- Offices in Minneapolis, Minnetonka, Brooklyn Park