Walk-In Counseling Center
Walk-In Counseling Center provides free, accessible mental health counseling to people in urgent need, without the barriers of price, paperwork, process or appointment.
Review Completed: 2/29/2012
2421 Chicago Avenue South
Minneapolis, MN 55404
||Mary Weeks, Exective Director
|Number of Full-Time Equivalents (FTE)
|Number of Volunteers
|Number of Clients Served
||Accepts donated goods
Tags / Keywords
Treatment & Prevention, Hospitals & Clinics, Nonprofit Services, Diseases & Disorders, Children & Families
|Number of Board Members
|Board meetings with quorum
|Average Member Attendance at Board Meetings
|Publicly Available Documents
Most Recent 990
Most Recent Audit
2011 marked our first full year of services at three locations. Demand was robust at both of our partner sites in St. Paul (First Lutheran Church Love Grows Here Wellness Center and Family Tree Clinic). We have expanded the size of our counseling teams at both sites to meet the needs of east metro residents.
In 2011 we…
-Engaged 168 volunteer counselors, supervisors and receptionists
-Provided 12,500 hours of service at an estimated value of $750,000
-Provided 5,651 counseling sessions
-Served 1,856 men, women, and teens
Although roughly the same number were new walk-in clients in 2011 vs. 2010, the number of return client sessions increased significantly, indicating people need more than just one visit.
People came to Walk-In for help with:
-Stress, anxiety and depression
-Concern about a loved one
-Drug and alcohol use
-Grief and loss
-Bullying and school problems
-Trauma and abuse
-Job loss and employment problems
-Major life changes
…and many more concerns
In 2011, we served a varied clientele, including:
-Families in crisis
-Veterans and their families
-Young adults and students
-People with privacy concerns
-Gay, lesbian, bisexual and transgendered people
-Older adults and elderly
-Refugees and immigrants
Age 20 and under: 4%
Age 20 – 50: 88%
Age 50 and older: 8%
Household Income <$20,000: 92%
Household Income > $50,000: 8%
In 2012, we aim to:
Goal 1: Help people stabilize during times of crisis and effectively cope with and resolve personal crises.
-Continue services at three Minneapolis & St. Paul locations.
-Maintain and expand partnership and collaborations with other service providers.
-Provide crisis counseling to walk-in clients and brief treatment/ongoing counseling to clients needing additional support.
-Engage 170 volunteers as clinicians, supervisors and receptionists.
-Serve 1,900 individuals.
-Provide 5,700 counseling sessions.
-Provide special assessments and testing to meet court-ordered or other mandated requirements for clients unable to pay for these services.
Goal 2: Provide ongoing training and support for volunteers to ensure the use of best practices in serving our diverse clients.
-Provide quarterly training for volunteers (and reps of sister agencies).
-Provide supervision and training of graduate students in clinical programs.
-Provide training for new volunteer supervisors.
-Facilitate client and volunteer surveys.
-Utilize new volunteer management database for more efficient scheduling and skill identification.
-Utilize new client records database to reduce paperwork and allow for more effective case management.
-Distribute monthly eNewsletter and training announcements to volunteers.
Goal 3: Engage in outreach to service providers who work with high risk clients.
-Meet with/provide information to women-serving and youth-serving organizations
-Provide referral information to other organizations serving high risk groups.
Goal 4: Increase awareness and diversify funding base.
-Increase marketing activities for Consultation and Training Institute.
-Launch social media pages, distribute seasonal newsletter, engage in multiple private fundraising activities.
Community or Constituency Served
People of all ages, ethnicities, genders and incomes. People who desire mental health counseling and do not have insurance, cannot afford co-pays, cannot wait for an appointment through their insurance, or who wish to remain anonymous.
Geographic Area Served
Twin Cities metro area
Impact and Programs
3 Year Average Expenses
Unrestricted Net Assets
|End of Year:
|Beginning of Year
|Unrestricted Net Assets (End of Year), Current 990
|Based on information provided on 2008 to 2010
|From the Council
||The Walk-in Counseling Center utilizes volunteer professional counselors to carry out its programs. As a result, the audited financials provide a more accurate picture of the organization's annual expenses than the IRS Form 990, and are therefore used in place of the 990 in this report.