In 2009, PUC worked in partnership with 37,800 Minneapolis residents who made use of PUC’s innovative and life changing programs and services to meet their basic needs, facilitate long term economic growth, and participate in community engagement activities. Key outcomes realized from PUC’s work include, but are not limited to, the following: 88 children ages 16 months to 5 years demonstrated age appropriate social/emotional, cognitive, fine/gross motor, language and self-help skills needed to progress through school; 314 youth contributed 18,291 hours of planning, implementing and evaluating service learning projects; 74 FANS youth were awarded $152,000 in scholarships during the school year; 114 adults obtained employment; 962 families avoid crisis by resolving critical issues; 546 individuals drafted viable safety plans; 7,877 immigrants and refugees obtained culturally appropriate and linguistically competent health resources; 481 adults received tax assistance, and received $569,254 in tax returns.

Pillsbury United Communities’ new operating model—‘The New Settlement Way’—is a bold move forward in shaping how neighborhood residents, organizations and institutions partner to increase community empowerment. It is also a return to our roots as an organization that works in direct partnership with community members to help them build the lives they define and envision for themselves. The New Settlement Way Vision 2015: Pillsbury United Communities will be a boldly innovative, nimble and organized partnership network that achieves results valued by the people it serves and positively impacts tough individual and community problems through an effective, holistic and inclusive band of “community partners.” Pillsbury United Communities will be known and respected by the diverse communities it serves, and its community partners, staff and facilities will be the “go to” people and places for service, hope, and community strength. Key Strategies: •Focus on Volunteers and Resident Leadership. •Create and implement the “Urban Institute for Service and Learning.” •Integration of arts and human services at Pillsbury House/Pillsbury House Theatre by creating a “Cultural Community Hub.” •Redesign Internal Operating Systems. •Develop a North Side Strategy.

The majority of the people who make use of PUC’s programs and services are living with the effects of social and economic inequalities. Of the 37,874 people served in 2009, 57% were female, 41% were male, and 2% were unknown; 26% were African American, 4% Native American, 16% Asian American, 25% Caucasian, 13% Latino, 9% African Immigrants, and 5% Multi-Ethnic; and 78% were low-income. PUC also sees people in all age categories: 18% of the people served in 2009 were ages 0 – 17; 76% were 18 – 64; and 6% were 65 and over.

Pillsbury United Communities operates four community centers and an institute for service and learning that are located in five inner-city Minneapolis neighborhoods, including Camden, Cedar-Riverside, Central-Powderhorn, Near North, and Phillips.