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Listening House of St. Paul, Inc.

Listening House of St. Paul is a day & evening shelter and community referral center providing hospitality, practical assistance, and counsel to adults who are disadvantaged, homeless, or lonely

Mission Statement
Review Completed: 2/6/2014
215 Ninth Street West
St. Paul, MN 55102
Phone: 651-227-5911
Fax: 651-227-5583
Other Names Used Listening House
EIN 36-3291367
Principal Staff Rosemarie Reger-Rumsey,
Number of Full-Time Equivalents (FTE) 6
Number of Volunteers 136
Number of Clients Served 803
General Information
Board Chair
Number of Board Members 11
Board meetings with quorum 9
Average Member Attendance at Board Meetings 9
Publicly Available Documents Most Recent 990
Most Recent Audit
Listening House increased revenue 25% over projection, largely due to bequeathed funds and memorials designated by supporters. Expenses were 3% over budget. New personnel added to meet on-call needs and to staff weekend hours. Training sessions including an intensive six-part series on the Traumatized Brain were offered by a psychologist who has specialized in neuro science for over 30 years. Fewer university/college volunteers enrolled, but many volunteers served 10 years or longer; we welcomed 10 new volunteers last year, and by years' end 120 adult volunteers served 9,550 hours As a drop-in center, there is no formal intake, but we developed lists to track services received including: Hygiene kits (810 individuals) Bus tokens (8,829) Haircuts (895) documents - birth certificates and State ID (250) HIV/AIDS screening (125) Clothing distributed (6,000 individuals) Backpacks (250) Mailing address (713 individuals) and Over-the-counter medications - aspirin, cold & flu, vitamins, etc. (42,640 tablets/doses) Weekend evening hours were added to provide safety and shelter from weather and reduce the use of public and private spaces from the street. We now serve 365 days of year. Holiday and other celebrations help those experiencing homelessness feel more connected and part of a larger community.
Current Goals
Develop a 3-year strategic plan (underway) with staff and board Select and integrate a new database with the help of a consultant Maintain stable financing Provide continued education for staff Schedule a team building retreat with a volunteer consultant Create a Communications Calendar for more consistent delivery of donor communications Develop a new website Update volunteer handbook Measure core services for reporting purposes Remain active in the broader downtown community through serving on boards, meeting with downtown leaders, and co-chairing quarterly forums that include police and neighbors Hold four to six "Community Meetings" with guests to hear the consumer voice and resolve problems Maintain a strong, focused mission
Community or Constituency Served
Serving adult men and women who are economically impoverished - many suffer with a mental illness or struggle with addiction
Geographic Area Served
Located downtown St. Paul and serving adults coming from the metro-wide area
Impact and Programs

3 Year Average Expenses

Program Services: $337,968 84%
Management: $50,818 12.6%
Fundraising: $13,557 3.4%

Unrestricted Net Assets

2012 2011 2010
End of Year: $334,129 $276,464 $297,691
Beginning of Year $276,464 $297,691 $191,930
Difference $57,665 ($21,227) $105,761
Unrestricted Net Assets (End of Year), Current 990 $334,129
Based on information provided on 2010 to 2012
From the Charity Our work is possible largely because of individuals and community members who support staff and volunteers. We remain a lean organization that vows to be good stewards of all funds received.
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