In the last year, CRC served 6498 people. 2700 people were served through case work and brief service; 1798 through training and 2000 through outreach. In the last six months, CRC trained 80 new mediators in a 30 hour basic mediation skills class, and trained a total of 126 experienced mediators in the following topics: Getting to the Heart of the Conflict, Family Mediation Skills, Elder Mediation, Minneapolis Public Housing Arbitration, Peacekeeping Circles with Youth in Schools, and Landlord-Tenant Laws/Issues. In addition, CRC gave an overview of mediation and CRC services to 900 police officers at the annual Police Academy, presented a community mediation panel to 40 alternative dispute resolution professionals, and provided conflict resolution training to 20 Americorps workers and supervisors, 15 YouthCare leaders, 5 Asian Women United staff, 15 Hope Street Shelter for Homeless Youth staff, 120 Americorps Promise Fellows and supervisors, 40 Animal Control staff, 30 crisis organization staff, 40 homeless youth workers, 80 public school staff, 40 Peaceful Solutions homeless youth workers, 30 college students and 35 staff at the Minneapolis Public Housing Authority.

Conflict Resolution Center has six major goals: Goal #1. Homelessness will be prevented for 400 unique tenants by providing a free, fair and accessible forum for landlords and tenants to resolve issues and maintain housing for low-income tenants. Goal #2: 400 youth will participate in mediation to address conflicts in schools, thereby resulting in an increased likelihood that they will stay in school, succeed academically and move towards economic independence. Goal #3: 100 youth will be diverted from juvenile court through a restorative and community-based mediation process that holds offenders accountable and reduces recidivism. Goal #4: 20 elders and their families will participate in mediation/facilitation, which will empower senior citizens to be self-sufficient and enhance quality of life. Goal #5: 50 neighbors, particularly from low-income neighborhoods, will come together to work out peaceful solutions to conflicts that otherwise might have caused parties to resort to violence. Goal#6: 100 family members, who might otherwise have been denied access to the courts due to financial hardship, will participate in mediation of issues involving parenting time, parental decision-making, and other disputes between family members.

CRC is dedicated to providing dispute resolution services and training to all people, especially those who cannot afford traditional services offered through the courts. We focus on serving those for whom traditional services have not worked in the past because they did not address underlying issues or were not culturally appropriate. Mediation used earlier in the dispute process can prevent the need for further intervention on the part of city departments, the police, or courts - thus saving valuable resources and tax dollars

Conflict Resolution Center currently provides services to residents and businesses located in Minneapolis, St. Anthony, Edina, Bloomington, Burnsville, Richfield, and Eden Prairie.