In 2012, Conflict Resolution Center (CRC) served 5554 people in 1319 cases and 91 outreach/education sessions, utilizing 8,000 hours of volunteer service hours. General CRC outcomes were:
- Housing was stabilized for tenants
- Juvenile crime was reduced
- First time juvenile offenders were diverted from the criminal justice system
- Young students learned conflict resolution skills
- Family members reconciled
- Neighbors resolved difficult disputes
- Parties in harassment court restored relationships
CRC will help stabilize housing in both a court and a community setting. CRC works with landlords and tenants to create agreements will keep tenants in safe and suitable housing and assure financial viability for landlords. CRC will also provide youth intervention in court, community and school settings. CRC will help victims and first-time non-violent juvenile offenders discuss the harm that was caused and develop restitution plans. In addition, CRC will work to prevent expulsion, suspension, and truancy, putting some power back into the hands of students to resolve issues that might otherwise interfere with school success. CRC will also provide community mediation, relationship/Family Mediation,facilitation services, arbitration services and conflict consulting.
Community or Constituency Served
CRC provides conflict resolution services in courts, neighborhoods, in schools, between family members, landlords and tenants, and victims and offenders. In addition, we mediate business cases, facilitate conflict resolution sessions for larger groups and provide arbitration services and public housing hearings. CRC also provides regular mediators in Hennepin County Housing, Juvenile and Harassment Courts. In mediation, parties are able to speak about their concerns, address their needs and come up with solutions that they feel are equitable. Parties who otherwise might not have access to the legal system are able to address wrongdoing and conflict in a low or no-cost process which calls for self-determination and relationship building. CRC also offers a one-party service called conflict consulting, which allows people to learn skills and develop a work-plan for addressing their conflict. CRC also provides expert training in the areas of conflict resolution, mediation, de-escalation, communication skills, leadership development, conflict consulting, board of director development, and strategic planning. The majority of CRC services take place in neighborhoods stricken with high levels of poverty and crime. Trained volunteer mediators live in or close to those neighborhoods and volunteer because they are concerned about the people in their neighborhoods. CRC works hard to cultivate a roster of CRC mediators that reflect the people who come to the mediation table. Increasingly our volunteers are from immigrant, minority and poor communities.
Geographic Area Served
Minneapolis, South suburbs and State of Minnesota.
Impact and Programs